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Why won't my scanner work?

Answer: There are a couple of things that could be wrong with your scanner setup:

  1. The drivers may have not been installed correctly (this is the most likely problem). Try reinstalling the software that came with the scanner.
  2. The SCSI ID the scanner is using is already in use. Each SCSI device must have a unique ID or conflicts will happen. To change the ID, select a new number (most likely on the the back of the scanner).
  3. The scanner or scanner software is incompatible with the computer. Check to see if the computer meets the scanner requirements. Also check for the latest version of drivers at the manufacturer's web site.
  4. You don't have a good software program to control and import the scans. If the scanner didn't come with any software programs, the best program to use is Adobe Photoshop. If you just need a simple program that won't empty the bank, try Adobe Photoshop LE, Adobe PhotoDeluxe, or Jasc Paintshop Pro.

Published: March 10, 2000 — by Per Christensson

Answer from the PC Help Center